Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. HP recommends that you use genuine HP ink or toner supplies. While you respond to that, here's what I recommend you do: Have you used a genuine HP Ink cartridges? You have a good day you for joining HP Forums.Īs I understand the HP Photo-smart 5520 won't print black ink,ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: Select "Remove driver and driver package" and click OK.ĭownload and install the Drivers from the link: Full Feature Software and Drivers Select the printer driver you wish to uninstall.ģ. Select any printer and then click "Print server properties" at the top of the window. (b) From the Start menu or the Start screen and open Devices and Printers. Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK. Open the Print Server Properties dialog window by doing any one of the following: Steps to remove printer driver files from Print Server Properties:ġ. You may follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)Īlso, you may follow the steps provided below to completely remove the printer software from printer properties. I suggest that you uninstall and reinstall the drivers by following the steps listed below: This issue could occur if the drivers are corrupted. I understand that the issue still persists after following the steps provided in the previous interaction. Hi you for your reply, I'll be more than glad to help you. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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